FAQ

General Enquiries

How safe is it to shop/pay  online in your website?
Can I return a  product?
Do you charge anything in  addition to the displayed price, such as Value Added Tax or/and Import duties  (only for International Deliveries)?


Order Queries

How to check the status of my order?
How should I contact you for queries regarding my order?
Can I change the order I already confirmed?
Can I cancel the order I have confirmed?
What should I do if I don’t receive my order confirmation email from you?

Product Information

What is the purity of gold you sell?
What is the clarity and color of the diamonds you sell?
Are your products hallmarked?
Will the diamond jewelry come with a certificate?
Can you engrave on your  jewelry?


Payment Queries

How do I make a payment on your website?
What are the various
methods of payment available with you?
Can I use a
Non-United States credit card to pay on your website?